Juan was very quick and helpful with fixing my heater. Highly recommend.
The technicians are very courteous and patient.
Mary Lou
Mary Lou
1707194019
On time and Efficient. Informative and friendly. It was quite a process. I had to work with my insurance company and the Comfort Pro company and it was lengthy, but in the end it all worked out and I will use this company again. Communication is key in what ever you do.
Joey Elswick
Joey Elswick
1706301881
Comfort Pros put the pro in pros which makes this review sound kind of like prose. Seriously, they were great, fast, and really know their stuff. Shoutout to Juan for being super knowledgable and helping get our system up and running again!
Ferny Sanchez
Ferny Sanchez
1705172155
Juan was Great and thorough and very Professional. Thank you for the Service and Well Done on Technician Choice. Thanks again. Take Care and Stay Safe.
Thank you Juan for making sure our unit is ready for the coming winter weather. We only trust Comfort Pro to maintenance our unit!
Billi Taylor
Billi Taylor
1700199067
Krysten Silva
Krysten Silva
1698427362
Juan did an amazing job and was very professional.
TRiNi559 #RN4L
TRiNi559 #RN4L
1697842979
Sonal Patel
Sonal Patel
1695766467
Comfort Pro reps were really courteous and professional. They performed the work smoothly and promptly. The only issue I had was the time slot I was provided was 8am to 12pm and no one called to let me know that the ETA was well after that time. The rep showed at 1:45pm. I had to call the office after noon to see if anyone was still coming and all I got was yes without any ETA. I think they should be able to map out the route in the morning and at least provide some regular updates to the clients so that they can plan their day.
Xavier Hite
Xavier Hite
1695429579
Do not let anyone from this company in your home. We called them out for our condenser shutting off and they sent one of their criminal technicians to our home. My mother was home and she showed the tech to the back condenser so he could get started. She went back into her office and he was supposed to come get her when he was finished up outside. About 10-15 minutes go by and she hears someone upstairs. She walks up to check it out and the tech is walking out of her bedroom. She asked him what he was doing up there and he said he was trying to find the attic access. He never once asked about needing access and took it upon himself to go snooping around looking for it. It was also on the other side of the house. Fast forward to the next day after the condenser was fixed my mother was getting ready for the day in her bathroom and she looked down and her jewelry box with her new wedding ring and some priceless jewelry passed down from her mother was all gone. They’ve been in the house for 15 years and it’s always been in the same exact spot the entire time. The technician stole it and is a thief. When she and my father called the company the owner was very vulgar and used foul language while expressing that his technician “would never” do that. He proceeded to hang up on my parents and tell them he wasn’t reimbursing them for anything and he didn’t believe them. We filed a police report and unfortunately they can’t prove that he stole it. There’s no doubt in our minds that he did and unfortunately those sentimental possessions will be lost forever. I highly recommend you do not use this company as they cannot be trusted in your home. When we filed the report with Clovis PD they also pulled up a mug shot of the technician from his time in jail. We confirmed that it was him and felt so upset that these are the kinda of people this company is allowing in peoples homes. This is the worst experience we’ve ever had with a contractor/service provider and I hope that this thief is caught before anymore people have to suffer.
Lisa Wright
Lisa Wright
1695238789
Technician was extremely professional and knowledgeable. Thoroughly explained the service provided and assessed potential maintenance in the long term.
Lee Pritchard
Lee Pritchard
1695093224
Juan was very knowledgeable, empathetic and professional
Najiba Karim
Najiba Karim
1694804306
I appreciate Juan for coming in and being very helpful. He did his best explaining, making me understand, which I appreciate a lot. Thank you Juan very much.
Wonderful Experience. Thank you!
María Cerna
María Cerna
1693783930
Gary Geesey
Gary Geesey
1693417315
Juan was very professional and helpful with my questions.
Derek Tarbell
Derek Tarbell
1692997010
Got our AC working!!!. Repairman was honest, hard-working and easy to deal with. Thank you!
Ali Al-Kazwini
Ali Al-Kazwini
1692995216
They have came out twice now and have not fixed the issue. They just bandage up the problem and say they have to leave to other jobs.
Oneida Escobar
Oneida Escobar
1692213620
Super Friendly technician, Juan. Very knowledgeable, resolved the issue quickly (within 30 min!!)Only complaint was we had to wait a week before being seen. Might be delayed because we had to use our home warranty.100+ degree Fresno weather it was unbelievably hot in the home. 🙁
Sydnee Appel
Sydnee Appel
1692122552
We have a Freon leak and got it diagnosed by a family friend. However, we decided to go our home warranty to have it fixed. We told Comfort Pro that it had already been diagnosed and we just need it to be repaired. They still had us wait two weeks for a technician to come out and double-check to confirm that it was a Freon leak (which it was). This is understandable, they have to do what they have to do. Then they gave us a time frame about a week out for it to be fixed, but called us the morning of to tell us that they had ordered the wrong part and we needed to wait another week. Today, they were supposed to arrive at 8am to finally repair it and a technician showed up asking to look at our unit so he could diagnose the problem. We let him know that Comfort Pro already sent out technicians to diagnose and that he was supposed to be fixing it today. He told us he didn’t even know how to fix a Freon leak and that his other technician called out. He just showed up without even knowing how to do the job I guess. So we called to clarify what was going on, and the lady on the phone was very clearly having a hard morning because two technicians called out. I let her know we’ve been waiting a month for this to be solved, our house has been 85 degrees, and we have a small baby (and babies cannot regulate their body temp so we need our house to be cool). She was not compassionate at all and pretty much told me that “20 other people are having the same problem.” I’m not expecting our AC to be fixed any time soon and I’ve had to start staying at my mom’s house to make sure my baby is cool. Comfort Pro has not been kind or understanding, and they have not upheld communication with us to tell us what’s going on. Even as I write this, they still have not rescheduled our service. It’ll be winter by the time this thing gets fixed. I understand that summer is a busy time for them, but they have not been treating us like we matter to them at all.
Chuck Seley
Chuck Seley
1691979143
The serviceman was punctual, courtous, and efficient in solving our problem. I would recommend Comfort Pro to friends.
Denise Garcia
Denise Garcia
1691779466
The staff at Comfort Pro is top notch. Juan has serviced our machine (through home warranty) multiple times. He is knowledgeable about hvac and always gives us suggestions to keep our AC running smooth.
James Loera
James Loera
1690571569
All went well. Technician explained all repairs needed and performed in normal people terms! Even arrived earlier scheduled ! Definitely would recommend !
diane Bucaroff
diane Bucaroff
1690301042
Wonderful owner & staff. They helped me out during a difficult heat wave & us being elderly. The repairmen were very good. Fast and informational.
Marcella GRAVES
Marcella GRAVES
1689979696
Excellent thank you nice technican
Markus Stahl
Markus Stahl
1689742712
Very friendly staff. The original appointment was almost a week out, but I called and they fit me in earlier. Was such a relief with it being so hot and no AC.
lisa wildebuar
lisa wildebuar
1689276658
Very nice and professional / thankful costumer
This is not the first time I’ve used Comfort Pro and will certainly not be the last. I have always received excellent dealings with everyone involved with this company. From the ladies in customer service to the technicians doing the work. I rate them all5 stars. Whether you have problems with your unit or just a service call, it’s great to have someone who is so helpful and have someone you can trust. I highly recommend Comfort Pro.
Denise Kesanen
Denise Kesanen
1687888689
We've had three different techs, and all have been so polite and easy to work with.
Vickie P
Vickie P
1687824443
Thank you so much for your service
Pedro Munoz
Pedro Munoz
1687370457
Poor service. Did not fix the problem. 6 hours latter water comes through the ceiling again 2. But now like to add that the second technician you sent was able to repair the problem. Very professional and did a thorough inspection. Problem solved, thank you for your service.
Adele Workman
Adele Workman
1685988044
Did the work, got it working and cool. Professional and polite. Thank you.
MC LoCool
MC LoCool
1685064523
Good company, knowledgeable and honest!
Elisa Silva
Elisa Silva
1684987156
Quick and professional work done!
Service man was very professional. He was receptive to my questions and explained all the work he performed and also suggested the best filters to use on the A/C. Very friendly and respectful, and well mannerd.
Amie Nisbett
Amie Nisbett
1684359941
the Service/repairman, Juan Sanchez, was punctual and professional. He explained to me what he was doing and why he did it. Mr. Sanchez also explained to me, when he was through with the job, what I needed to do to maintain the integrity of my A/C unit. When he was finished with job, he asked me if I had any questions or concerns, Having none, Mr. Sanchez departed my residence.
Lily Macias
Lily Macias
1682624644
Joe, was the service technician that came out for my AC system review & service. Very polite and he was able to demonstrate the workings, reviewed my filter.Excellent service & very professional
Deena Patel
Deena Patel
1681149387
Great technician, he communicated effectively and did a great system maintenance check/service.
Deni Nason
Deni Nason
1680128211
Emily Fast
Emily Fast
1680035522
Dennis Bell
Dennis Bell
1679026990
Joe was courteous and on time. ExplainedWhat he was doing and did the job.
fashion f
fashion f
1678399272
Sabi G
Sabi G
1678246464
We had a breaker blow and were out of power, when we finally got our power back on, we still had no heat. We tried several times to trouble shoot having grown up and used both gas and electric ignitions. We put in a request with our home warranty but called them directly, after not hearing back from our warranty. They got a technician out right away they had originally scheduled from 12-4 then narrowed then window time down. The technician was early, polite, and very informative, will be calling them for any future issues.
Irma Torres
Irma Torres
1677907605
Called because needed vents looked atOnly looked at filter said it needed to be changed. It's been changed and that's not problem in room I needed help with.
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